Item Specifics
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DLite Mall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Before the MSC came the parcel for about a month, the track fell back. I already buy 2 times, good goods. Packed in box, no damage
Not the first time I order. Everything is fast and high quality. Delivered in two weeks.
It came quickly. Expected a thicker glass, I hope that it will lie well at the edges/corners of the full glue) let's see what to expect from cheap glass.
Very good
No stickers (stickers) included
Hello, all top, one minus, no stickers with glue to remove dirt. What else? HS, one day I did not break the glass. To the touch is pleasant as everything. Well, that's it, fairy tales are over, and who read that fool
Excellent glass, I always take from this store
Great, everything came whole
The goods came perfectly packed, but unfortunately broken, the store returned the money in 2 days
Super mega fast delivery to Moscow. .. 11 days!!!! Thank you quality is good until I glued the glass) let's see how it will show itself!!! Thanks to the store I recommend!!!
Reliably packed goods! I came quickly. Quality is satisfied. Thank you!
Excellent glass
I ordered 11.11 and already received 25.11 in Siberia. Cool goods! Recommend!
All is well, I recommend the store. Not yet glued
All Super, fast delivery, well packed
The glass came. Delivery to Belarus is less than a month, which is very pleased. The glass is well sealed, the whole has come. Corresponds to the description. I did not try to glue. I advise the store.
Came until I put
Packed well, looks not bad, until glued. There is a smell, but not critical.
Everything is fine. Glass norms. The edges are curved. The destination was less than a month away. Ordered at 11.11. I advise the store.
I have not pasted yet, but I liked the quality, the delivery of 20 days to the Krasnodar Territory, thank you to the store
Excellent glass
It's fast and hard screen ומעולה!!!
The glass came in a month with other parcels. With him were also napkins, all neatly packed. On XR pasted very well, no bubbles, almost the entire surface of the front of the phone, I hope, will last for a very long time! ххххххххххххххххххххххххххххххххххххххх
Delivered quickly, all is well
Excellent.