Shipping & Delivery
- When it comes to shipping & delivery as it pertains to placing an order, please choose a shipping method and pay for the order including the shipping fee. We will send the items within 24 to 72 hours once your payment is completed.
2. The shipping cost does not include any import taxes and buyers are responsible for customs duties.
3. Delivery time is approximately 10 to 30 business days (excluding Saturday, Sunday & public holidays) to most US/UK/AU destinations. Shipping time is usually determined by the logistics company. Transit times may vary particularly during holidays.
4. We only ship to confirmed order addresses. Your order address MUST MATCH your shipping address.
5. Please make sure your name and address is well stated when filling out the shipping and billing information. but if the name or/and address are incorrect, the case of return or not receipt of the product will be the customer responsibility.
6. If your package has not reached you after 30 days please contact us, so we can help you follow up on the shipment
For Toys Category
1. Your order will generally be shipped out within 2-5 business days after your payment has been cleared (exclude our weekend and holiday). If it met with our new year, please kindly extend your shipping time.
2. Please confirm that your address and phone number are right. And tell usyour full name (some post office is very strict with it. And some countries like Russian have the regulation). We are not responsible for the results due to the wrong address.
3. For some shipping methods like DHL, sometimes we ship the parcel, but we should wait for the transfer number. So please don’t worry about it. We just wait for the transfer number to fill in.
4. For AliExpress Standard Shipping, in general, it’s fast. But you should leave your right phone number or E-mail. If they can’t contact you,it may affect the delivery.
5. Usually the parcel will be delivered to your nearest post office. You have the responsibility to go to the post office to check it.
6. Normally, you can contact us to tell us the tax regulation in your country. But If the parcel is detained by the customs. You have the responsibility to help with the customs clearance and the tax.
7. Some countries have strict custom rules, customers will afford all custom duties or any other handling fee, especially for customers in Canada.
8. Sometimes, you may have a delay to receive your parcel due to holidays, customs, local dispatch efficiency, or other reasons. For this situation, please feel free to contact us to extend your protection time. Don’t open a dispute for this reason because the delivery is totally out of the seller’s control, it should be the post offices’ duty. Thanks for your understanding.
9.Parcel will be mostly shipped by China Post Air Mail(Registered Mail) in 3 business days. It normally takes 10-25 business days to arrive, but in some countries, it may be a little longer due to holidays or customs, local dispatch efficiency, or other reason, so please think over before you select it, If you don’t want to wait so long time, please pay the Express fee or please don’t buy. Usually, other couriers only need 3-7 days. Please contact us first if you want to ship by DHL, UPS, EMS, Fedex, or other couriers.
China post air mail:
To Russian Federation usually takes 30~45 working days
To the USA, Canada usually takes 10~18 working days
To Australia, New Zealand, Singapore usually takes 12~20working days
To the UK, France, Spain, Germany, Netherlands, Japan, Belgium, Denmark, Poland, Finland, Ireland, Norway, Portugal, Switzerland, Sweden usually takes 12~25 working days
To Italy, Brazil usually takes 20~30 working days
Other countries usually take 15~25 working days.
EMS shipping usually takes 4~7 working days.
The shipping cost does not include any import taxes, and the buyer is responsible for customs duties.